ZoomInfo Chat

Formerly Insent

For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.

ZoomInfo is a great collaboration tool in the sales department. It's great for determining prospected clients as it provides information from all angles. It provides information such as organization, provides information on what type of hardware and software they currently utilize, etc. We have integrated this tool with our CRM which helps us to collect detailed information about the accounts and prospects, identify the high-value accounts and optimize the sales cycle.

We use ZoomInfo Chat has a collaboration tool for determining sales prospects. It provides a lot of great information from all angles. It provides information and titles of folks work in the organization, provides information on what type of hardware and software they currently utilize, etc. It also shows what particular interest of what they are looking at, for example, if they have looked at Cisco, frequency and when they last reviewed information on Cisco. A great tool.

This tool is more than just a ChatBot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.

We have tried a few different chat options previously but Zoominfo chat is what we settled on. It was really simple to set up and integrated well with other tools (like Slack and Hubspot) that we use alongside it. I think this is a fantastic tool to have if you want to work on your Account-based Marketing strategy. We have identified prospects with it (which converted) that we would not have been able to otherwise. We use it to build up targeted chats based on properties we identified earlier and we route conversations to our Business Development team when we feel that it is maturing enough to pursue the lead. Overall it has been a fantastic addition to our sales funnel.

We used ZoomInfo Chat in our sales team for:
1. Identify potential customers and where they are from.
2. Qualify prospects based on the customer's profile.
3. We build automated conversations for prospects.
4. We use it for booking more meetings.
5. Get the sales to react to the prospects when they are ready for a conversation.

We use Zoominfo as a tool to prospect specifically to gain contact information. We come across the problem quiet often where we cannot find the correct email or a working phone number for the company so we lean to zoominfo to provide that for myself and our team. We also use it to look at organizational charts to see who is a decision makers.

We use Insent on our website and our marketing and sales teams primarily work with it. We use it to route inbound leads of site visitors to get more prospects converted to sales. Previously, we didn't have a way to answer questions of visitors and had a significant amount of people come to the site and leave without engaging.

We have used Insent to increase sales conversions. It helps us convert website visitors to customers with less friction with the chatbot and Slack integration.

Insent along with my HubSpot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects.